Surgery ‘not safe’

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The medical centre in Aveley has been rated ‘inadequate’ and now placed in special measures following a health watch dog recent ruling.

The centre, on the High Street was given the rating following a visit by the Care Quality Commission last December.

In a detailed report by the Commission, it states “The practice did not have clear systems and processes to keep patients safe.

The practice system to ensure safeguarding was managed effectively needed to be improved for example they did not hold accurate registers of patients where concerns had been raised or hold regular safeguarding meetings with external agencies to share concerns.”

It also added “The practice failed to act on all risks identified during environmental risk assessments.

“The system for monitoring health and safety risks to patients and staff was ineffective.

“We found there was no evidence that a health and safety risk assessment had been carried out.”

The report gives a long list of the medical centre’s failings and states that inspectors could well return within six months to check if their recommendations have actually been implemented.

One local patient said: “The waiting time has always been terrible at the surgery. I waited an hour once after my appointment time and a couple of friends have waited two hours.

“Another time I waited half an hour only to be told the doctor wasn’t even in the practice yet. The chairs are dirty and lots of dead flies in the ceiling lights.

This place needs to work on time management, organisation skills and communication, I am not surprised its been rated inadequate. Many patients have thought that for a long time.”

Professor Steve Field the Chief Inspector of General Practice quoted: “I am placing this service in special measures. Services placed in special measures will be inspected again within six months.

“If insufficient improvements have been made such that there remains a rating of inadequate for any population group, key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.”

“This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve.”

The health centre had been rated a ‘Good’ by inspectors four years ago.

The very critical and damning report by the Government watchdog means the centre in Aveley now must adhere to the list of actions given by the report and the Chief Inspector.

 

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