Abuse helpline launched


A new helpline has been launched to help people in Thurrock who are victims of or who have experienced domestic abuse.

COMPASS went live on Monday 1 April 2019 and is the new point of access for victims of domestic abuse across Thurrock.

The helpline will provide information, advice and guidance and, where appropriate assessment and access to specialist services.

Its function is to increase accessibility to ensure victims of domestic abuse get the right support at the right time.

COMPASS is funded by Essex County Council in partnership with the Office of the Police, Fire and Crime Commissioner for Essex to support victims of domestic abuse across Thurrock.

It will help women, men and young people aged over 16 to access specialist support including community-based services and specialist accommodation to help them recover and move on from domestic abuse.

COMPASS will be accessible 24hrs a day. Callers can speak with a trained member of staff.

There will also be an online form for both public and professionals wishing to make a referral via the website. Community services and specialist accommodation will be delivered by SOS Domestic Abuse Projects, Changing Pathways and Next Chapter.

These community-based services are local hubs incorporating specialist accommodation such as refuges, IDVA (Independent Domestic Violence Advisors) and outreach work.


Assistant Chief Constable Andy Prophet at Essex Police, and Vice Chair of the Thurrock Domestic Abuse Board, said: “It is vital that all victims of domestic abuse are able to access support to help them feel safe and to move on from an abusive situation.

“If you or someone you know may be experiencing domestic abuse, there is help out there which can be accessed by this new single phone number. The new Compass contact number will help victims of domestic abuse speak to the specialists in their area to get the support they need straight away.

“Essex Police is committed to breaking the cycle of domestic abuse and working with our partners throughout Thurrock and Essex to protect victims of domestic violence and keep them safe.”

Cllr Dick Madden, Cabinet Member for Children & Families at Essex County Council said: “We are delighted to be offering one point of contact for people to call where they can access good quality information, advice and guidance.

“Where necessary victims can access the right support in a timely way to prevent or minimise the devastating impacts domestic abuse can have on people.” Visit www.essexcompass.org.uk


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